How to cancel
All cancellations must be sent in writing to goodnessmashala@icloud.com. The cancellation date is the date we receive your written notice during business hours.
Cancellation charges
More than 60 days before departure: deposit forfeited. 60–31 days: 50% of the total booking value. 30–15 days: 75% of the total booking value. 14 days or fewer, or no-show: 100% of the total booking value.
Supplier terms
Some airfares, hotel specials and event tickets are non-refundable from the moment they are issued. Where stricter supplier terms apply, they override the schedule above and will be flagged before you pay.
Amendments
Date or name changes are subject to availability and an administration fee of R500 per booking, plus any supplier change fees or fare differences.
Refund processing
Approved refunds are paid to the original payment method or bank account within 14 to 30 business days, once supplier refunds have been received.
Cancellation by us
If we or a supplier cancel a departure, you may choose an alternative date, an alternative package of similar value, or a full refund of amounts paid to us.
Membership cancellation
Membership can be cancelled at any time. Benefits continue until the end of the paid month and monthly fees already paid are not refundable.
Questions about this policy? Email goodnessmashala@icloud.com or call 082 809 9546.